A Blue Screen of Death, also called a STOP Error, will appear when an issue is so serious that Windows must stop completely.
Did your PC restart after the BSOD? If the blue screen flashed and your computer rebooted automatically before you had time to read anything, see Tip #3 at the bottom of the page.
Important: Below are general Blue Screen of Death troubleshooting steps. Please reference my List of Blue Screen Error Codes for individual STOP code troubleshooting steps. Come back here if I don't have a troubleshooting guide for your specific STOP code or if you have no idea what your STOP code is.
Note: Some of these steps may require you to start Windows in Safe Mode. If that's not possible then skip those steps.
The most important Blue Screen of Death troubleshooting step you can take is to ask yourself what you just did.
Did you just install a new program or a piece of hardware, update a driver, install an update, etc.? If so, there's a very good chance that the change you made caused the BSOD.
Undo the change you made and test again for the STOP Error. Depending on what change you made, some solutions might include:
Verify that a minimum amount of free space is available on your Windows partition. Blue Screens of Death and other serious issues, like data corruption, can occur if there's not enough free space on your primary partition used for the Windows operating system.
Note: Microsoft recommends that you maintain at least 100MB of free space but I regularly see problems with free space that low. I usually advise Windows users to keep at least 15% of a drive's capacity free at all times.
Important: Make sure your virus scanning software is completely up to date and that it's configured to scan the MBR and boot sector.
Apply all available Windows service packs and other updates. Microsoft regularly releases patches and service packs for their operating systems that may contain fixes for the cause of your BSOD.
Update drivers for your hardware. Most Blue Screens of Death are hardware or driver related so updated drivers could fix the cause of the STOP error.
Check the System and Application logs in Event Viewer (7/Vista | XP) for errors or warnings that might provide more clues on the cause of the BSOD.
Return hardware settings to default in Device Manager. Unless you have a specific reason to do so, the system resources that an individual piece of hardware is configured to use in Device Manager should be set to default. Non-default hardware settings have been known to cause a Blue Screen of Death.
Return BIOS settings to their default levels. An overclocked or misconfigured BIOS can cause all sorts of random issues, including BSODs.
Note: If you've made several customizations to your BIOS settings and don't wish to load the default ones then at least try returning clock speed, voltage settings, and BIOS memory options to their default settings and see if that fixes the STOP error.
Make sure all internal cables, cards, and other components are installed and seated properly. Hardware that's not firmly in place can cause a Blue Screen of Death so try reseating the following and then test for the STOP message again:
Perform diagnostic tests on all hardware you're able to test. It's highly likely that the root cause of any given Blue Screen of Death is a failing piece of hardware:
Update your BIOS. In some situations, and outdated BIOS could cause a Blue Screen of Death due to certain incompatibilities.
Start your PC with essential hardware only. A useful troubleshooting step in many situations, including BSOD issues, is to start your computer with the minimum hardware necessary to run the operating system. If your computer starts successfully it proves that one of the removed hardware devices was the cause of the STOP message.
Find that hardware is the cause of your Blue Screen of Death? Try this:
- Replace the hardware.
- Update the hardware's firmware.
- Make sure the hardware is on the Hardware Compatibility List.
- Check with the manufacturer for support information.
Find that a software program is the cause of your Blue Screen of Death? Try this:
- Reinstall the software.
- Check for and install any available program updates.
- Check with the developer for support information.
- Try a competing program.
Is your PC restarting before you can read the STOP Code on the Blue Screen of Death?Most Windows PCs are configured to reboot immediately after receiving a serious error like a BSOD. You can prevent this reboot by disabling the automatic restart on system failure option.
Still Can't Fix Your Blue Screen of Death?
Let a community of computer support enthusiasts help out! Post the details of your Blue Screen of Death in the PC Support Forum. Be sure to let us know the exact STOP code that you're receiving (if you know it) and what steps, if any, you've already taken to fix it.