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How To Troubleshoot a Computer That Repeatedly Returns to Advanced Boot Options

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The Advanced Boot Options menu exists so you can start Windows in specially configured ways, hopefully circumventing whatever problem is preventing Windows from starting normally.

But what if every option you try fails and when your computer restarts, you're right back at the Advanced Boot Options screen? This "Advanced Boot Options loop" is a common way in which Windows won't start.

This is the troubleshooting guide to follow if, on every attempt to enter Safe Mode, Last Known Good Configuration, and other startup methods, you're returned right back to the Advanced Boot Options Screen.

Important: If you can't even get to the Advanced Boot Options menu, you get all the way to the Windows login screen, or you see any kind of error message, see How To Troubleshoot a Computer That Won't Turn On for a better way to fix your specific problem.

Difficulty: Average

Time Required: Anywhere from minutes to hours depending on why Windows can't get past the Advanced Boot Options

Here's How:

  1. Try to start Windows in every startup method available.

    You may have already done this but if not, know that each startup method available from the Advanced Boot Options menu is there because it helps avoid one or more specific issues that can cause Windows to stop loading:

    Humor me and try the option to start Windows normally as well. You never know.

    Note: See Tip #3 at the bottom of the page for help if Windows does actually start in one of the three modes above.

  2. Repair your Windows installation. The most common reason for Windows to continuously return you to the Advanced Boot Options menu is because one or more important Windows files are damaged or missing. Repairing Windows replaces these important files without removing or changing anything else on your computer.

    Note: In Windows 7 and Vista, this is called a Startup Repair. In Windows XP it's referred to as a Repair Installation.

    Important: The Windows XP Repair Installation is more complicated and has more drawbacks than the Startup Repair available in later Windows operating systems. So, if you're an XP user, you may want to wait until you've tried Steps 5 through 8 before giving this a try.

  3. Perform a System Restore from the System Recovery Options to undo recent changes.

    Windows could be returning to the Advanced Boot Options menu because of damage to a driver, important file, or part of the registry. A System Restore will return all of those things to the state they were in at a time when your computer worked fine, which could solve your problem entirely.

    Note: System Recovery Options is most easily available when booting from your Windows Vista or Windows 7 installation disc. If you're using Windows 7, System Recovery Options is also available right here from the Advanced Boot Options menu as the Repair Your Computer option. This may not work, however, depending on what's causing your overall problem so you may have to boot to the install disc after all.

    Another Windows 7 Option: If you don't have your Windows 7 installation disc but you do have access to another computer with Windows 7 installed, like another in the house or a friend's, you can create a Windows 7 System Repair Disc on a blank disc and start System Recovery Options from there as well.

    Windows XP & Me Users: This troubleshooting option is not applicable to you. System Restore was made available from a bootable disc starting with the release of Windows Vista.

  4. Use the System File Checker command to repair protected Windows files. A damaged operating system related file could be preventing you from getting past the Advanced Boot Options menu and the sfc command could fix the problem.

    Note: Since you can't access Windows right now, you'll need to execute this command from the Command Prompt available in System Recovery Options. See the notes in Step 3 about accessing System Recovery Options in Windows 7 and Windows Vista.

    Windows XP & Me Users: Again, this troubleshooting option is not available to you. System File Checker is only available from within Windows in your operating system.

    Chances are that if the Windows repair you tried in Step 2 didn't work then this won't either, but it's worth a shot considering the hardware-focused troubleshooting up next.

  5. Clear the CMOS. Clearing the BIOS memory on your motherboard will return the BIOS settings to their factory default levels. A BIOS misconfiguration could be the reason that Windows can't get past the Advanced Boot Options menu.

    Important: If clearing the CMOS does fix your Windows startup problem, make sure any changes you make in BIOS are completed one at a time so if the problem returns, you'll know which change caused the problem.

  6. Replace the CMOS battery if your computer is more than three years old or if it's been off for an extended amount of time.

    CMOS batteries are very inexpensive and one that is no longer keeping a charge can cause all sorts of strange behavior during the Windows startup process.

  7. Reseat everything you can get your hands on. Reseating will reestablish the various connections inside your computer and could clear up the issue that's causing Windows to get stuck at the Advanced Boot Options screen.

    Try reseating the following hardware and then see if Windows will start properly:

    Note: Unplug and reattach your keyboard, mouse, and other external devices as well.

  8. Test the RAM. If one of your computer's RAM modules fails completely, your computer won't even turn on. Most of the time, however, memory fails slowly and will work up to a point.

    If your system memory is failing, Windows may be unable to start in any mode.

    Replace the memory in your computer if the memory test shows any kind of problem.

    Important: Make sure you've tried your best to complete the troubleshooting steps up to this one. Steps 9 and 10 both involve more difficult and destructive solutions to Windows getting stuck at the Advanced Boot Options menu. It may be that one of the below solutions is necessary to fix your problem but if you haven't been diligent in your troubleshooting up to this point, you can't know for sure that one of the easier solutions above isn't the right one.

  9. Test the hard drive. A physical problem with your hard drive is certainly a reason why Windows might not start as it should. A hard drive that can't read and write information properly certainly can't load an operating system properly - even Safe Mode.

    Replace your hard drive if your tests show an issue. After replacing the hard drive, you'll need to perform a new installation of Windows.

    If your hard drive passes your test, the hard drive is physically fine so the cause of your problem must be with Windows, in which case the next step will solve the problem.

  10. Perform a Clean Install of Windows. This type of installation will completely erase the drive Windows is installed on and then install the operating system again from scratch.

    Important: In Step 2, I advised that you try to solve Windows-caused startup issues by repairing Windows. Since that method of fixing important Windows files is non-destructive, make certain that you've tried that before the completely destructive, last-resort clean install in this step.

Tips:

  1. Did I miss a troubleshooting step that helped you (or might help someone else) fix a computer that can't get past the Advanced Boot Options screen? Let me know and I'd be happy to include the information here.

  2. Are you still unable to get past the Advanced Boot Options menu? See Get More Help for information about contacting me on social networks or via email, posting on tech support forums, and more.

  3. [1] If Windows will start in one or more of the Safe Mode options but that's it, continue on with the troubleshooting steps on this page, which will be a bit easier to complete thanks to your access to Safe Mode.

    [2] If Windows starts after enabling Last Known Good Configuration then some change made after the last time your computer started correctly caused this problem and the issue may return if the same changes are made. If you can avoid causing the same problem again then there's nothing more to do and everything should be fine.

    [3] If Windows starts with low-resolution video enabled then there's a very good chance that there is an issue related to your computer's video card or possibly a problem with the monitor.

    First try to adjust the screen resolution to something more comfortable and see if the problem simply goes away. If not, try this troubleshooting:

    1. Borrow a working monitor from another computer and try it in place of yours.
    2. Update the drivers to the video card.
    3. Test your computer's memory and replace the memory if tests show any problem.
    4. Replace the video card or add a video card if your video is integrated into the motherboard.
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