Like all Guides on About.com, I am a real person. I am the original author of everything on the PC Support site.
In addition to writing for About.com, I own and operate a small business. Needless to say I keep very busy and may not be able to respond to your email in a timely manner.
If you feel as though you need to contact me directly, please read through the FAQs below before sending me an email.
I have a computer problem! Can I email you directly about it?
No. Unfortunately, considering my workload, I don't have the time to personally research every problem I'm asked.
Instead: Post your question in the PC Support Forum.
Many computer service experts, including myself, visit the forum and answer questions. The chances of getting a prompt and personal reply are much better with a forum post than an email. The forum is really easy to use and there's no registration required.
If you do send me a computer question directly, I'll either forward you to the forum or just delete the email. Sorry, I just don't have the time.
Something I found on your site needs updated. How do I let you know about it?
Please email me about any updates needed. Be sure to include a link to the page that needs updated and let me know exactly what you think needs updated.
I just have a comment about something. Can I email you?
You sure can. It might be some time before I reply but I do return every single (polite) email I receive.
I have a suggestion for an article that should be on your site. Do you solicit ideas for new content?
Absolutely. There's no guarantee that I'll write it or add it to my site but you're more than welcome to send any ideas my way. I'd love to hear them.
I'd like to interview you as an expert in your field. How can I contact you to schedule that?
If you'd like to schedule an interview, please send me an email with your contact information and some details about the piece your writing or filming.
How do I contact you about reviewing my book/product?
Email me with details on your book or product. Please keep in mind that I do not guarantee that I will review your product even if you send it to me, nor do I guarantee that any review I do write will be positive.
You saved the day! How can I thank you?
If any of my troubleshooting or how-to guides saved you time, frustration, or money, a quick "Thank You!" email is always appreciated! I will most certainly email you back. These are my favorite kinds of emails! :)
I understand that you're busy and it might be a LONG TIME before you respond. So... what's your email address?
You can send me an email at pcsupport.guide@about.com but please be aware that I'm sometimes as much as 60 days behind on replies.
Important: Remember, if you send me an email asking for computer help, I'll probably just delete it. My forum is a much better place to ask me and other experts for help.