Keith Ward blogged on Tuesday about a fantastic experience he had with Logitech Tech Support:
Thumbs-up to Logitech Tech Support
Very seldom do we hear tech support stories that are nothing but positive so I thought this was definitely worth mentioning.
From Keith:
"I only had to wait minutes, and talked with someone very knowledgeable, who listened patiently to my explanations, and kept working on the problem until we got it resolved. He was unfailingly polite, and was able to hone into the problem quickly."
I truly believe that the quality of a company's technical support is directly related to the kind of company it is as a whole.
I had a pleasant experience with Logitech too. However, I communicated with the tech support staff via email. Their response was prompt and provided a solution relevant to my problem.
Wish I could say the same about my experience.
While the response from Logitech was quick and the answer being given in a professional manner – it didn’t resolve the problems I was having with the mouse. They provided “work-arounds” to MY problems. MY problems???
Others in my department were experiencing the same issues and they were just “putting up with it”. I’m not so forgiving!
Whether it be a $20 mouse or a $2,000 computer – I expect a new product to work as intended.
I took the keyboard and mouse back to the store I purchased them from and said “Adios!” to Logitech. The Microsoft products I replaced them with work great.
Well, I wish I could say the same about Logitech, but my experience was piss-poor. After I (big mistake!) installed their webcam software, my system became inoperable – probably because it conflicted with my sound card software. All their tech person could offer after following a routine script was to reinstall windows. I only solved the problem by backing up my hard drive and reinstalling Windows.