Laptop Freeze

From billy021108 in the PC Support Forum:

Hi all, please can someone help!

I have a laptop with XP and put a CD in to play which I have done endless times before. The laptop just froze and wouldn't do anything, even after pressing Control, Alt & Delete.

It comes up with the  message that it needs to start in one of the following, safe mode, safe mode with command and safe mode with networking or start windows normally. It doesn't matter which one I try it quickly tries to load the windows XP files but just keeps returning to the same message as above.

I just can't get it beyond any of the stages above - I have very limited IT knowledge so sorry if I'm not giving enough info. I just don't know what else to try.

Any troubleshooting thoughts for billy021108? My guess would be a repair install but maybe you have some other suggestions. Click over to the forum post and share your thoughts.