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One of the more popular blue screens of death in Windows is the STOP 0x0000008E error, sometimes called the 0x8e error or the "KERNEL_MODE_EXCEPTION_NOT_HANDLED" BSOD.

This BSOD usually means that your memory is failing, that you're missing an important Windows Service Pack, or that some other hardware in your computer needs replaced.

My latest project has been to build detailed, easy to follow troubleshooting guides to every single Blue Screen of Death known to man (and woman). I'm nowhere near complete but I thought I'd blog about this one since I get so many questions about it.

Has your PC ever received a STOP 0x0000008E blue screen of death?

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February 16, 2009 at 10:29 am
(1) Dayanand says:

Ya i frequently get that STOP 0x0000008E blue screen error when i try to play some videos, i don’t know what to do… any help regarding this help will be appreciated

May 12, 2009 at 4:54 am
(2) Amy says:

I get this about once every 4 days, it started when I updated one of the games I play on the pc
full code is:
Stop: 0x0000008E (0xC0000005, 0xBD12B37B, 0x9FFB630, 0×00000000)

can anyone help to figuer out what it means and what i can do to fix it.

May 12, 2009 at 7:25 am
(3) Tim Fisher says:

Amy, did you step through the troubleshooting in the guide linked in the blog post?


July 24, 2009 at 1:54 pm
(4) Xavier says:

Im using WinXP. I got the blue screen w/error 0x0000008E, with physical memory dump message. I called Dell and paid 49.00 and they walked me through restoring my system to the day before yesterday to see if it fixed the problem. Guess what? It worked. You have to do this is safe mode. Press the F8 key when you start your computer. Select Safe Mode or Safe Mode with Networking (so you can use the internet). When it boots up, select Administrator on the windows start up screen. A window will appear asking if you want to go to safe mode, select yes. Click start/Programs/Accessories/System Tools/System Restore. As I mentioned I selected the day before yesterday. Follow the instructions on your computer and you should be fine.

August 18, 2009 at 5:31 am
(5) Charles says:

In cases where system restore is disabled(I usually do that because if you remove virusses, the virus recovers itself using system restore) I usually test the memory using memtest. This utility is available on linux, hiren, ubcd4windows, ubcd, o ryou can just download it. If there is errors, it must be isolated to either ram, cpu o rmainboard (the north bidge specific). If no errors is found even after running more then 3 passes, then the problem is usually software related like the os, drivers, corrupt files, virus, etc.If system restore is disabled, I guess either a repair install or re-install. :)

January 21, 2010 at 3:58 am
(6) Ashkan says:

hi all
I`d be happy if anyone could help me to get over with this one.
STOP: 0x0000008E (0xC0000005, 0x9612BD01 , 0x9A0ABB98 , 0×00000000)
win32.sys – Address 9612BD01 base at 96070000 , Date stamp 4a5bc2a2
I usually get this BSOD on game exit.
this is my e-mail address : ashkan.hosseini@gmail.com
I`d appreciate it if anyone could help me through e-mail.

February 14, 2010 at 5:03 pm
(7) Tim Fisher says:

@Ashkan: Have you tried testing your memory? http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000008e.htm

February 19, 2010 at 9:46 am
(8) Alex says:

I bought myself a copy of Windows 7 and when I try to boot to disk it loads everything up fine in dos and when the fancy Starting Windows… screen appears with the fancy lights swirling to make the windows logo, i have that appear for like 30 seconds and start pulsating and then i get a BSOD, and it varies. most times I’ll get a BSOD saying STOP 0x0000008E(0xC0000005,0x8BAD131E,0x8398AA08,0×00000000) and sometimes i get the old PAGED FILE IN NON PAGED AREA fault or something to that effect. I have a feeling something is wrong with my memory but i thought i’d just clarify whether it’s an easy to fix fault or something.

February 22, 2010 at 8:53 am
(9) Tim Fisher says:

@Alex: I’d definitely start by testing your memory. That’s almost always the problem with this one.

July 29, 2010 at 2:50 pm
(10) Stephanie says:

I’m getting the 0X0000008E error and I can’t even get into safe mode to fix anything…any suggestions?

July 30, 2010 at 11:04 am
(11) Tim Fisher says:

@Stephanie: If you can get access to another computer with a CD burner, do so and create a memory testing CD. I link to my list of memory testing programs here. If you have a Windows Vista or Windows 7 DVD, there’s a memory testing program called Windows Memory Diagnostic that’s included as an option on those DVDs.

March 1, 2011 at 12:25 am
(12) tam says:

thanks system restore did it

March 24, 2011 at 12:03 pm
(13) Jenn says:

I have been dealing with this error for a couple of weeks – basically getting it whenever I open an internet page that has an automatically playing video and sometimes for videos I select to play on youtube or other website. I ran a ton of spyware and malware checks, utilities manager, and still there. Unfortunately, I can’t do the memory test described here because I don’t have a functioning CD drive (conked out a year ago and just use my laptop for anything requiring a CD). Any suggestions how I can check memory without a working CD? BTW – this is probably a much more common problem with the new netbooks that don’t have CD drives.

March 29, 2011 at 10:45 am
(14) Tim Fisher says:

@Jenn: What operating system are you using?

March 30, 2011 at 2:26 am
(15) Voltaire says:

It is a driver problem, graphics card driver, it has happened to me twice before and is happening again now after reinstalling Windows.
My computer doesn’t always install video drivers the same way. Its weird but always been like that.

May 17, 2011 at 1:48 pm
(16) Matt says:

I had trouble installing my win 7 Ultimate, finally did it but i had problems after installing a game, i removed it and now i cant start up my computer without a slew of error messages. I am trying to reinstall it but each time i run into an error message. I get 0×00000082 and “0xc000001d occured in the application at location 0x75fdc8f7″ when i try to test my memory.

May 17, 2011 at 8:44 pm
(17) Tim Fisher says:

@Matt: You’re getting errors DURING a memory test? What program are you using to test your RAM?

July 18, 2011 at 10:13 am
(18) bill says:

0xc0000005, 0xbf09c73d, 0bod77960 1a7mdds.DLL adress xxxxxxxxxxxxx =Video card does not support directx 9.0 or newer.

July 22, 2011 at 12:06 am
(19) brian eiland says:

I’ve been getting this blue screen popup very often now, particularly as the computer opens to a new screen. The latest error code I wrote down:
STOP 0x0000008E (0xC0000005, 0x8054BC34,0xEDFD3B64)

In the past I remember getting a message that my nv_disp driver had stopped working normally….on several occassions

Since my HP 761n computer is rather old I thought maybe my graphics card was failing,, so I bought a new one, a Matrox G550 Dual DVI one that I determined could be put into my computer. But I have yet to install it as I was unsure as to getting it right on my own.

About a year ago I upgraded my RAM to its max andthat has worked out fine.

About 8 months ago I bought a new hard drive and had that installed by a professional. That is working fine to my knowledge.

So I think I do not have memory problems. I’m thinking this bluescreen error is a problem with my old video card?? Would you be able to tell me if I’m correct in this assumption?…and give me some incouragement to procede with installing my new video card?
Thanks, Brian

July 22, 2011 at 8:50 pm
(20) Tim Fisher says:

@brian eiland: Hi Brian – yes, I’d agree that it’s LIKELY your video card considering mainly that the messages you were receiving involved “nv_disp”. If you want to try something else before you do that, you could try updating your video card drivers. If that doesn’t work, then do the replacement.

October 29, 2011 at 6:09 pm
(21) Jimmy says:

Stop: 00000008E (0xC0000005, 0xBD12B37B, 09FFB630, 000000000) idk what im even doing but this is what my blue screen says ;l can anyone help me

October 30, 2011 at 5:18 pm
(22) Tim Fisher says:

@Jimmy: Have you followed the troubleshooting here?

February 15, 2012 at 5:09 pm
(23) Ulysses says:

Yeah, I also got this stupid BSOD STOP 0x0000008e every time I first open up my PC in a day after a long hour off. I know my memory isn’t failing as this is new and other components such HDD, motherboard and oh my processor is 4 years old so does this mean it is the main culprit?

February 16, 2012 at 3:52 pm
(24) buzzkill says:

@Ulysses: Are you *sure* it isn’t your memory? If the problem didn’t start occuring until after you replaced your RAM then it could very well be memory related. If you can, I would run some sort of memory test utility (like Tim suggests). If the computer just won’t start then your other option (if your computer has 2 or more RAM sticks) is:
1) If it is a desktop then unplug *everything* from the back, allow the green power supply light to go out, pull off the side of the tower case, and pull out all RAM except one stick. Put it all back together (leaving out all but one RAM stick) and turn it back on. Using this method you can ‘test’ each RAM stick individually. As you test each stick try to recreate the conditions that led to the BSOD (i.e. taking a ‘long hour off’).
2) If it is a laptop you can perform the same procedure, but you must unplug the charger and remove the battery first. Because each laptop can vary as far as the location of the RAM sticks it may be best to find detailed disassembly instructions before attempting to remove RAM from a laptop.
Best of luck to you!

February 24, 2012 at 10:10 am
(25) Gary says:

I’ve gotten this error code twice now, since I installed a memory module in the computer. Parameter 1 (the exception code that was not handled) was c0000005. After running MemTest, I discovered that the memory module was bad. I got a refund for it.

May 2, 2012 at 1:19 pm
(26) Hassan Alabdullah says:

Hi All,
I`d be so faithful if anyone could help me to get over with this Blue screen error message as shown below.
STOP: 00000008E (0xC0000005, 0x927516BC, 0xADD5B678, 0×00000000)
dxgmms1.sys Address 927516BC base at 92734000 , Date stamp 4ce78fb7.
I usually get this BSOD when I am connected to the internet.
this is my e-mail address : hassanalaya@hotmail.com
I`d appreciate it if anyone could help me through e-mail.


May 7, 2012 at 10:57 am
(27) Tim Fisher says:

@Hassan: I have a troubleshooting guide for that one here: How To Fix STOP 0x0000008E.

May 11, 2012 at 9:58 am
(28) Casey says:

Yes I have client that is getting this error and the server is very well maintained but the server keeps getting this error when the clients access the emr. the last time that we go the error it said that it was dumping physical memory. we pulled out the memory and tested in another server and it has been running for a few days now and we are getting the same error can you tell me what might be the problem.

May 21, 2012 at 11:42 am
(29) Tim Fisher says:

@Casey: Maybe I’m misunderstanding something, but are you saying the other server, that you moved the memory to, is having the error now? If so, then you’ve solved the problem: it’s the RAM. Or do you mean the first server, with new (or at least known-good) RAM is still experiencing the problem?

June 5, 2012 at 3:43 pm
(30) pachezxx says:

I’m getting the bsod… stop: 0x0000008e (0xc0000005, 0x8395e487, 0xad6f7434, 0×00000000 ataport.sys address 8395e487 base at 83958000 datestamp 4ce788e8 any suggestions..?

June 6, 2012 at 11:16 am
(31) Tim Fisher says:

@pachezxx: I’d try a repair install (if you’re on XP) or a Startup Repair if you’re using Vista or 7.

July 12, 2012 at 10:12 pm
(32) RallyWagon says:

*** STOP: 0x0000008E (0xC0000005, 0xBF848894, 0xA3C83AE4, 0×00000000)

*** Win32K.sys – Address BF848894 base at BF800000, Date stamp 4fb25817

Beginning dump of physical memory
Physical memory dump complete.

I got this message the other evening. I normally keep my computer in Standby Mode and when I opened it McAfee was busy doing a scan. I canceled the scan so I could quickly check email and then opened up FaceBook. As I clicked on a message I got this Blue Screen.

Wrote everything out by hand and then switched off the computer. Hve not touched it since. Help greatly aprpeciated. Thanks!

July 13, 2012 at 11:27 am
(33) Tim Fisher says:

@RallyWagon: You [probably] won’t do any harm simply turning the computer back on. The problem might not reoccur. But if it does, just walk through what you can here.

July 29, 2012 at 6:35 am
(34) Janser says:

I was installing Microsoft .NET Framework 4.0 then I suddenly brrr… from my hard drive as it powered down then I got that bluescreen

August 13, 2012 at 11:06 am
(35) Tim Fisher says:

@Janser: What kind of behavior did you see when you next tried to turn on the computer? Hard drive sounds are usually indications of dying hard drives.

July 30, 2012 at 11:20 pm
(36) Geoff says:

So my windows vista home basic showed the bsod seconds after the login screen shows up. The code is 0x0000008e (0×0000005,0x82069c9c,0x99d1191c,0×0000000)

August 13, 2012 at 11:06 am
(37) Tim Fisher says:

@Geoff: Sorry for the REALLY late reply… are you still having this problem?

October 4, 2012 at 5:45 pm
(38) JudahManzano says:

Hi I happen to encounter this error when i am playing an online game and it’s quite frequent, the game would play smoothly but then it crashes or will display an error message: STOP: 0x0000008E (0xC0000005, 0xA4C3973E,0xA7518890,0×0000000) *** dump_wmimmc.sys – Address A4C397E base at A4C38000, Datestamp 4dbe7acb

i’m not much of a computer techy can you help me please?

October 4, 2012 at 5:49 pm
(39) Judah says:

Hello i’m currently running on an XP professional SP3 and i happen to encounter this error when i am playing a game

*** STOP: 0x0000008E (0xC0000005,0xA4C3973E,0xA7518890,0×0000000)

*** dump_wmimmc.sys – Address A4C3973E base at A438000, DateStamp 4dbe7acb

please help me

November 7, 2012 at 8:44 pm
(40) Scott W says:

Have the BSOD with this error code too.
Will completely freeze in safe mode as well.
Downloaded memtest86, during the scan, it copleyely freezes as well, tried re starting and run the scan again, freezes again!
Ran the chkdsk function with no improvement.
I have No clue where to go from here!
BSOD code 0x0000008e
ataport.sys. Address 833b3487 base at 833AD000

December 24, 2012 at 6:10 am
(41) sciguy5 says:

I have the same problem as Scott W. has with BSOD coming up in Safe MOde and the Last Good Config only restarts my computer and gives a BSOD 0X8E.

January 21, 2013 at 7:00 pm
(42) michael says:

My dell inspiron 1525 keeps getting error *** STOP: 0x0000008E (0xC0000006,0x804BECA3,0xF6D7DA10,0×00000000. i have reinstalled win XP and updated to SP3 as well as internet explorer 8 and updated all drivers. yet I still get it. any Ideas on this particular one? It only has one memory stick.

January 28, 2013 at 11:33 am
(43) Tim Fisher says:

@michael: If you’ve reinstalled Windows XP and done all the updates, yet you’re still seeing the 0x8e issue, I’d guess that it’s hardware related. Try a memory test using Memtest86 or a similar free program.

March 13, 2013 at 2:41 pm
(44) Erlend P says:

I have STOP error 0X0000008E (OXCOOOOO1D, 0X0000000B, 0XBA3A9578, 0X00000000). Over the past month my graphics card/driver has been playing up. Could this be the reason for the blue screen?
I have bought a new graphic card but the blue screen appeared before i got the chance to install it. How can i install it when it is in blue screen mode (Dell Dimension 5000)

March 14, 2013 at 11:22 am
(45) Tim Fisher says:

@Erlend P: You install the graphics card with the computer off. So just turn it off, remove the existing card (if there), and then install the new one. Then plug the monitor into the new card’s port and turn the compute on. Windows will start (assuming the card was the issue) with default, low-resolution drivers. Then you can update the drivers that came with the card. Unless I’m misunderstanding the situation…?

May 14, 2013 at 1:51 pm
(46) Aleksa says:

Hi,i have BSOD eror and it says
STOP :0x0000008E(0×0000005,0xBF8488E2,0xB853FAE4,0×00000000)
win32k.sys-Address BF8488E2 base at BF800000,DateStamp 50e62e36
Beggining dump of phisical memory
Phisical memory complete.

First i get that when i was playing LeagueOfLegends,then computer restarted so i started again to play LoL and about 5 minutes this message again appears,so i get now it all time
Is there any help for my, anithing you know???I want to repair it.There is my E-mail [email removed by admin]
Sorry for my English..

May 16, 2013 at 11:31 am
(47) Tim Fisher says:

@Aleksa: How much of the 0x8e troubleshooting guide did you get through?

June 14, 2013 at 2:17 am
(48) Derek says:

Started getting a blue screen with a game i started playing. On XP, haven’t been able to test the ram yet, error code is 0x8E (0xC0000005, 0x728F3BE1, 0x96079CB8, 0X00000000) I know it’s a problem linked to the game because it will crash doing the same tasks under different or similar circumstances as long as the game is open, but any combination of other programs or games will let me do everything without the BSOD…not sure if that could still be memory but the game isn’t terribly graphics intensive, far from the most i play (skyrim and FO3 with enhanced graphics mods) the game that seems to cause the problem is Kal Online.

June 17, 2013 at 12:08 pm
(49) Tim Fisher says:

@Derek: You might be dealing with a video card problem. I know this may not be a graphically intense program but it might be utilizing parts of your video card memory (or system RAM) that other programs/games don’t. Those parts may be the ones causing a problem.

September 1, 2013 at 3:58 pm
(50) Quintin says:

I have a problem on my computer I go to the user log on in everything I say like after A MINUTE it goes to a blue screen it reads techinal information 0x0000008e(0xc0000005,0x83bcc487,0xaeb8e75c, also ataport.sys address 83bcc487 base at 83bc6000, date stamp 4ce788e8 what does that mean

September 17, 2013 at 1:49 pm
(51) Tim Fisher says:

@Quintin: How much of the linked troubleshooting did you get through?

October 13, 2013 at 12:47 am
(52) Hilman says:

So, what is the difference between BSOD with Hard Drive sound and BSOD without sound? (Both 0x8E)

Because lately BSOD(0x8E)showed up without Hard Drive sound once, and when i turn on my PC again, everything slowed down ( startup program, right click at desktop, windows explorer, even the task manager too ).

Can you help me fix this? I appreciate your help

By the way, i use Windows XP.

October 20, 2013 at 4:33 am
(53) Hilman says:

*EDIT : Nevermind, it`s normal again, but recently a BSOD showed up again, instead of 0x8E, it`s 0×77
and i know that whenever that STOP codes show up, my PC will restart and check the disk automatically, but when checking the disk, it shows this text

“File record segment #### is unreadable”

#### is numbers, does that mean the file is corrupted or some sort?

October 31, 2013 at 1:58 pm
(54) Tim Fisher says:

@Hilman: Right, it means there is corruption there. It sounds like your hard drive is on its way out. I’d do a full hard drive check with something like SeaTools for DOS… it’s free.

April 16, 2014 at 4:37 am
(55) Andre says:

last night my windows 7 showed this error STOP: 0x0000008E(0×0000005,0x989E8EFD,0xB0B4B988,0×00000000)

can u help me?

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