How to Talk to Tech Support (and Keep Your Sanity)
Thursday July 10, 2008
No one likes to call tech support. I don't even like to call tech support and I actually am tech support for a lot of people.
The frustration with talking to a tech support person is all about communication. Either you're not explaining an issue properly or the person you talk to doesn't speak your language well or isn't asking you the right questions. Regardless, it's all about communication.
If you keep some important tips in mind, talking to tech support can be bearable. Not enjoyable - but not the nightmare that you might remember from last time.
The frustration with talking to a tech support person is all about communication. Either you're not explaining an issue properly or the person you talk to doesn't speak your language well or isn't asking you the right questions. Regardless, it's all about communication.
If you keep some important tips in mind, talking to tech support can be bearable. Not enjoyable - but not the nightmare that you might remember from last time.
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